Agents Republic -BC’s Best

04 Feb 2020
 

Agents Republic

Agents Republic provides next-generation contact centre services and AI support services with a globally-distributed workforce. The company was formed by industry professionals with a 14-year track record in cloud-based contact centre outsourcing across 38 countries. 

Agents Republic is digitally disrupting the $300 billion global call centre industry, an industry that currently struggles to deliver transparency, flexibility and high standards at a low cost. Agents Republic can provide multilingual customer service, technical support, and provide Machine Learning ready datasets to businesses of all sizes, from SMEs to NASDAQ listed corporations, all at a low cost and flexibility in delivery.

 

Traction

Agents Republic has a massive operational reach. They can draw upon 1829 agents in 111 countries who speak 140 languages and dialects. They can also execute an omnichannel customer service experience, managing customer interactions via voice, email, live chat, text support, video chat, and social media. 

Given their comprehensive scope, Agents Republic can provide services to customers globally. This positions them well for a rapid expansion. Their current client base is predominantly drawn from the US, Hong Kong, and China. 

 

Team

David Papp, Founder, CEO/CTO – David is a seasoned executive and entrepreneur in the contact centre industry. He is a former director at Teleperformance, and has sold a previous venture, CloudAgents, which was Europe’s first multilingual cloud-based contact centre. He received his MSc degree from Paris West University Nanterre La Defense. David is also an active member of JCI Senate, Mensa International and YPO. 

Adam Antal, Co-founder & CSO – Adam has 12+ years global business experience in US, Europe, and Asia. Previously he worked at JP Morgan, Morgan Stanley Capital International (MSCI) and Siemens Venture Capital. Adam has an extensive global network and is a member of several global organizations including Yale SOM Alumni. 

Gabor Csepei, CFO – Gabor has over 13 years of comprehensive experience covering areas such as accounting, controlling management, and the management and development of financial systems. He spent 5 years as a financial management consultant, working with companies in diverse industries. He graduated from Budapest Business School with a concentration in finance and accounting.

 

 
 

Funding

Agents Republic is seeking an investment of $1.9 million in their next financing round.

With this additional funding they would like to expand their clientele and scale their service offerings faster. They will focus their expansion efforts on boosting their sales and marketing capacities, in the hope that this will triple their revenues. Agents Republic looks to grow organically and also raises capital to build a global sales team. 

Revenue Model

Agents Republic buys and sells agent hours globally, and adds value by providing managed services as a sole point of provision. Based on their clients’ requirements, they recruit, train, and manage remote, work-at-home agents and deliver customer support services in a scalable cost effective manner. Besides customer support, they have also launched AI support services for tech corporations, providing training datasets as an input for Machine Learning applications.

They charge subscription-based fees for their services, with tiered pricing based on the level of service and features users opt in for.

Details

For more information visit:

Agentsrepublic.com

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