Blitzz – 19 January
Blitzz empowers businesses’ customer support and field support teams with a SaaS platform to provide exceptional support using Live video, AR and AI to their customers without needing an app.
Blitzz’s customers often choose the platform over the competition for it’s superior UI/UX. Some of the key benefits are the fact that no app is needed, there is nothing to install, hardly any training is required, there is a high ease of use and ease of implementation, and it integrates to various back end systems. They love Blitzz’s customer centric approach and their transparency in business. This video link gives you a great feel of their technology.
Several large global Telcos, contact centers, cities, and counties utilize Blitzz’s technology, doubling year over year.
Their biggest hurdle is developing a great marketing strategy which will be implemented to drive leads so that they can scale efficiently and hire AEs to keep up with the increased demand.
Rama Sreenivasan, Co-founder & CEO
Keyur Patel, Co-founder & CTO
Michel Veys, Co-founder & COO
Blitzz is cash flow positive, they may raise capital if they find the right investor who aligns with their objectives; however, it isn’t a priority right now. Blitzz was previously funded through a pre-seed round led by the Alchemist Accelerator and a seed round led by Ulu Ventures; they aim to grow their sales and marketing teams throughout this year.
After a great deal of success with Global Enterprise Brands, where Blitzz demonstrated that they could onboard several thousand agents and get them up and running in a couple of days with their easily scalable cloud-based platform, they are also moving into the Mid Market and SMB space with their self serve capabilities where anyone can get started with a free trial for themselves with just a couple of clicks.
Customers on Blitzz are clocking over several million minutes every month for sales, support, service, inspection, audits, claims, and troubleshooting use cases across several verticals.
Address: 15166 Los Gatos Blvd, Los Gatos Ca 95032